You may return all items sold by NamaMall within 9 days of delivery for a refund, as long as it is unused and in a good condition.
Currently there is no pickup service for customer，customer need to mail the parcel themself. Besides, we can only pay the shipping fee for damage or wrong item. For other subject reasons like quality issue, size issue, customer shall bear the returnig shipping fee.
*Notice: Underwear and Swimwear are not alloed to be returned.
It takes 3 business days to fully process your return and issue your refund.
*Note: We will process your refund when we receive your return.
it may take up to 45 business days for us to receive your return.
· If you don't receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection, and we'll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations.
· If you are charged for a transaction that you didn't make, let us know ASAP, and we've got you covered.